GlideRecord property assignment

Why is this an issue?

Property assignment in GlideRecord may, in specific scenarios, cause unwanted and/or difficult to diagnose results such as:

• Duplicate information
• Clear columns in the database
• Unable to use variable as field parameter

Example:

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// setting new Short Description
current.short_description = "This is a Test";

In this example, short_description is not only a field, but an Object with several attributes:

Best practices

Use setValue() method as follow:

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// setting new Short Description
current.setValue("short_description", "This is a Test");

// using variable
var fields_value = ["short_descrption", "This is a Test"];
current.setValue(fields_value[0], fields_value[1]);

// for a reference field
current.setValue("assigned_to", "46f09e75a9fe198100f4ffd8d366d17b");

There is also setDisplayValue():

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// setting record by Display Value
current.setDisplayValue("assigned_to", "Beth Anglin");