What is CAPTCHA?
CAPTCHA is a security measure used on websites to distinguish between human users and automated bots. The primary goal of CAPTCHA is to protect websites from spam, abuse, and other malicious activities that could be carried out by automated scripts. It helps ensure that online interactions, such as form submissions or account creations, are legitimate and initiated by real users.
ServiceNow offers a system property known as sn_ext_usr_reg.captchaEnabled to enhance the protection of the instance.
Why is this an issue?
When set to false, the instance becomes susceptible to issues such as:
Increased vulnerability: Disabling the CAPTCHA protection exposes the system to a higher risk of malicious automated activities, potentially leading to an influx of spam and compromising the overall integrity of user interactions.
Compromised security registrations: Without CAPTCHA protection, there is a heigh probability of unauthorized users exploiting vulnerabilities in the registration process.
How do I fix it?
To fix this issue, it is necessary to set the sn_ext_usr_reg.captchaEnabled property to true. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
sn_ext_usr_reg.captchaEnabled.Set Value column to true.