What is a Collection Job?
A Collection Job serves as a scheduled task or process that collects specific data from ServiceNow tables, external databases, APIs, or other systems. It allows organizations to aggregate relevant information, monitor performance, and maintain accurate records.
Why is this an issue?
Data integrity is crucial for any system relying on Performance Analytics, and using an invalid or deactivated user in the Run as field undermines this integrity. It may result in incomplete data collection, errors in processing, or even disruptions in the normal functioning of Performance Analytics records.
How do I fix it?
To fix this issue, it is necessary to either update the user assigned in the collection job's Run as field to a different active user or verify and correct the current user record:
Navigate to Performance Analytics > Data Collector > Jobs and select the record.
Right-click the breadcrumbs, then choose Additional Actions > Configure > List Layout.
In the form, select the Reference Field for Run as and add the choices Run as active and Run as User ID. Click Save.
Ensure that the fields Active and User ID are marked as true and filled appropriately.