Why is this an issue?
The Logging level for SLAs for relevant script includes. This allows you to activate extra logging targeted at whenever that script include is invoked via a task SLA.
For example, if you know an issue with the TaskSLAworkflow script include, you can use the com.snc.sla.workflow.log property to enable logging on that script include. These properties are all set to Notice level by default.
Other log options are:
- com.snc.sla.task_sla_controller.log: Logging level for TaskSLAController.
- com.snc.sla.task_sla.log: Logging level for TaskSLA.
- com.snc.sla.condition.log: Logging level for SLAConditionBase.
- com.snc.sla.calculatorng.log: Logging level for SLACalculatorNG.
- com.snc.sla.repair.log: Logging level for SLARepair (SLA repair must be enabled to use this).
- com.snc.sla.log.destination: Logging output destination. Select the log destination: either output to both the Database and node logs (the default), or output to node logs only.
Best practices
Ensure the logging level is set to Notice unless debugging is being performed.