What is a System Property?
A System Property in ServiceNow serves as a configuration setting, storing crucial information related to the system. These properties cover a broad range of details, including parameters for system behavior, performance, and security.
An example is the System Property glide.email.smtp.max_recipients, which plays a role in regulating the bulk sending of emails within the instance.
Why is this an issue?
Setting the glide.email.smtp.max_recipients property to an excessively high value is considered a bad practice due to several potential issues associated with bulk email sending, such as performance impact.
Sending a large number of emails simultaneously demands substantial system resources, including CPU, memory, and network bandwidth. This strain may affect the responsiveness of the email server and other functionalities of the instance.
How do I fix it?
To fix this issue, set the value of the glide.email.smtp.max_recipients to 100 or lower. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
glide.email.smtp.max_recipients.Set Value tab to 100 or less.