What is a System Property?
A System Property in ServiceNow serves as a configuration setting, storing crucial information related to the system. These properties cover a broad range of details, including parameters for system behavior, performance, and security.
An example is the System Property com.glide.snap.enable_scan, which is activated and enabled by default in your instance.
Why is this an issue?
When set to false, the instance becomes susceptible to issues such as:
Virus Infections: The instance becomes susceptible to virus infections through file attachments in system records.
Data Compromise: Unchecked file uploads may compromise sensitive data in incidents, problems, and stories.
System Integrity: Without antivirus protection, the overall integrity of the system is at risk, exposing it to potential threats and compromises.
This is particularly crucial in ServiceNow, especially when managing clients across multiple companies, as the risk of unauthorized access and potential information leakage is a concern.
How do I fix it?
To fix this issue, it is necessary to set the com.glide.snap.enable_scan property to true. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
com.glide.snap.enable_scan.Set Value column to true.