What is a System Property?
A System Property in ServiceNow serves as a configuration setting, storing crucial information related to the system. These properties cover a broad range of details, including parameters for system behavior, performance, and security.
An example is the System Property glide.sg.blur_ui_when_backgrounded, which controls the behavior on mobile when switching between tabs.
Why is this an issue?
When set to false, the instance becomes susceptible to issues regarding security. With the UI blurred when the application is in the background, sensitive information on the screen is safeguarded, reducing the risk of unauthorized access and data leakage.
This is particularly crucial in ServiceNow, especially when managing clients across multiple companies, as the risk of unauthorized access and potential information leakage is a concern.
How do I fix it?
To fix this issue, it is necessary to set the glide.sg.blur_ui_when_backgrounded property to true. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
glide.sg.blur_ui_when_backgrounded.Set Value column to true.