What is a System Property?
A System Property in ServiceNow serves as a configuration setting, storing crucial information related to the system. These properties cover a broad range of details, including parameters for system behavior, performance, and security.
An example is the System Property glide.sg.clear_pasteboard_when_backgrounded, which controls the behavior on mobile when copying content in the device.
Why is this an issue?
Setting this property to false, allows the content copied into the device on mobile to persist even when the instance is in the background. This poses a potential risk of data leakage and introduces vulnerabilities, as any sensitive data or information copied may remain accessible, potentially compromising security.
This is particularly crucial in ServiceNow, especially when managing clients across multiple companies, as the risk of unauthorized access and potential information leakage is a concern.
How do I fix it?
To fix this issue, it is necessary to set the glide.sg.clear_pasteboard_when_backgrounded property to true. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
glide.sg.clear_pasteboard_when_backgrounded.Set Value column to true.