What is a System Property?
A System Property in ServiceNow serves as a configuration setting, storing crucial information related to the system. These properties cover a broad range of details, including parameters for system behavior, performance, and security.
An example is the System Property glide.pop3.process_locked_out, which controls whether locked-out users can initiate Inbound Actions or reset their passwords.
Why is this an issue?
Activating the glide.pop3.process_locked_out property can introduce security risks and potential misuse of system functionalities. Enabling this property allows locked-out users to trigger Inbound Actions, such as resetting their password or sending emails for assistance. The potential issues with activating this property include:
Security Concerns: Allowing locked-out users to trigger inbound actions poses a security risk, as it opens up opportunities for unauthorized access or manipulation of the system.
Unauthorized Access: Enabling this property may provide a way for locked-out users to perform actions that are typically restricted during account lockout, potentially compromising the instance integrity.
Reports Integrity: Allowing locked-out users to initiate inbound actions can compromise the integrity of audit trails and accountability within the system.
How do I fix it?
To fix this issue, it is necessary to set the glide.pop3.process_locked_out property to false. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
glide.pop3.process_locked_out.Set Value column to false.