What is a System Property?
A System Property in ServiceNow serves as a configuration setting, storing crucial information related to the system. These properties cover a broad range of details, including parameters for system behavior, performance, and security.
An example is the System Property glide.sg.require_mobile_application_pin, which enables PIN authentication on mobile devices.
Why is this an issue?
When set to false, the instance becomes prone to vulnerability issues, particularly unauthorized access, which may jeopardize the overall integrity of the instance. This is particularly crucial in ServiceNow, especially when managing clients across multiple companies, as the risk of unauthorized access and potential information leakage is a concern.
How do I fix it?
To fix this issue, it is necessary to set the glide.sg.require_mobile_application_pin property to true. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
glide.sg.require_mobile_application_pin.Set Value column to true.
Note that the mobile app automatically locks after 5 minutes of inactivity. Users who access the mobile app following a period of inactivity will be required to enter their PIN code again.