What is a System Property?
A System Property in ServiceNow serves as a configuration setting, storing crucial information related to the system. These properties cover a broad range of details, including parameters for system behavior, performance, and security.
An example is the System Property glide.ui.update_on_iterate, which controls the behavior of updating records when users navigate through forms using the Up and Down gray arrows.
Why is this an issue?
Setting this property to false poses a potential issue, as updates made on a form will not be saved when users navigate through records using the gray Up and Down arrows. This could lead to unintended data loss or lack of persistence for user modifications, impacting the expected behavior of the system.
How do I fix it?
To fix this issue, it is necessary to set the glide.ui.update_on_iterate property to true. To do so, follow these steps:
In the Filter Navigator, type and enter sys_properties.list.
Search for
glide.ui.update_on_iterate.Set Value column to true.